Go to Home Page
Home
Contact Us
GET STARTED Log On
Restaurant Waiter / Waitress
Restaurant Waiter / Waitress
Job-Specific Whole-Person Assessment
Back

Restaurant Waiter / Waitress

Take orders and serve food and beverages to patrons at tables in dining establishment.

Top activities and tasks for this job:
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

About the test

The HR Avatar Restaurant Waiter / Waitress Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Restaurant Waiter / Waitress test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:35-3031.00
Simulation Context:Restaurant (Waiter/Waitress)
O*Net Context:Food Preparation and Serving Related
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$17,200 or less
Bottom 25%:
$18,690 or less
Median:
$20,820 (Average)
Top 25%:
$27,670 or more
Top 10%:
$40,210 or more

Hourly US Wages (2017)
Bottom 10%:
$8.27 or less
Bottom 25%:
$8.98 or less
Median:
$10.01 (Average)
Top 25%:
$13.30 or more
Top 10%:
$19.33 or more

US Employment Statistics
2016:
2,600,500
2026 (projected):
2,783,000
Annual U.S. Job Openings:522,700

Top Knowledge Requirements
  • Customer and Personal Service
  • Food Production
  • English Language
  • Sales and Marketing
  • Public Safety and Security
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Social Perceptiveness
  • Coordination
  • Monitoring
  • Judgment and Decision Making
  • Persuasion
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Recognition
  • Speech Clarity
  • Stamina
  • Trunk Strength
  • Arm-Hand Steadiness
  • Manual Dexterity
Education Requirements
No High School Diploma:
37%
High School Diploma:
50%
Post-Secondary Certificate:
5%
Some College:
7%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
35%
Less than 1 Month:
14%
1 - 3 Months:
10%
3 - 6 Months:
6%
6 Months - 1 Year:
5%
1 - 2 Years:
23%
2 - 4 Years:
7%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.


(HR Avatar Use Only) pid=104, Sim

 
Members:  Log On  to administer this test.

Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Answer customers' questions about available specials.
  • Calculate customer discounts.
  • Accurately and clearly explain various options to customers.
  • Explain company policy regarding reporting hours.
Related Products   Back
Attendant - Food Services (Spanish)
Based on O*NET SOC 35-3022.00, the Attendant - Food Services (Spanish) test includes a work simulation set in a Custome...
Waiter / Waitress (Spanish)
Based on O*NET SOC 35-3031.00, the Waiter / Waitress (Spanish) test includes a work simulation set in a Customer Servic...

Go to Home Page