Go to Home Page
Hospitality Industry Customer Service Worker (Spanish)

Hospitality Industry Customer Service Worker (Spanish)

Job-Specific Whole-Person Assessment (Test)

Back

Hospitality Industry Customer Service Worker (Spanish)

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Top activities and tasks for this job:
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Review accounts and charges with guests during the check out process.

About the test (Full Version)

The HR Avatar Hospitality Industry Customer Service Worker (Spanish) Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Hospitality Industry Customer Service Worker (Spanish) test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Pensamiento analítico
  • Atención al detalle
  Knowledge and Skills
  • Conceptos relacionados con hostelería
Personality
  • Adaptabilidad
  • Busca la perfección
  • Civismo Corporativo
  • Competitivo
  • Desarrolla relaciones
  • Disfruta resolviendo problemas
  • Expresivo y extrovertido
  • Innovador y creativo
  • Muestra una actitud positiva ante el trabajo
  • Requiere de una estructura
  Emotional Intelligence
  • Autoconsciencia emocional
  • Autocontrol emocional
  • Empatía
Behavioral History
  • Estudio de historial – desempeño
  • Estudio de historial - permanencia en el puesto
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:Español (México)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4081.00
Simulation Context:Hospitality (Hotel Desk)
O*Net Context:Office and Administrative Support
More information about this Job
Annual US Wages (2020)
Bottom 10%:
$18,950 or less
Bottom 25%:
$21,690 or less
Median:
$25,490 (Average)
Top 25%:
$30,330 or more
Top 10%:
$36,580 or more

Hourly US Wages (2020)
Bottom 10%:
$9.11 or less
Bottom 25%:
$10.43 or less
Median:
$12.26 (Average)
Top 25%:
$14.58 or more
Top 10%:
$17.59 or more

US Employment Statistics
2019:
276,500
2029 (projected):
257,400
Annual U.S. Job Openings:38,500

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Public Safety and Security
  • Clerical
  • Computers and Electronics
  • Administration and Management
  • Mathematics
  • Sales and Marketing
Top Skills
  • Speaking
  • Social Perceptiveness
  • Service Orientation
  • Active Listening
  • Coordination
  • Management of Personnel Resources
  • Reading Comprehension
  • Time Management
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Near Vision
  • Problem Sensitivity
  • Written Comprehension
  • Category Flexibility
Education Requirements
High School Diploma:
75%
Post-Secondary Certificate:
2%
Some College:
11%
Associate's Degree (2 yr):
6%
Bachelor's Degree:
5%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
52%
3 - 6 Months:
14%
6 Months - 1 Year:
18%
1 - 2 Years:
10%
2 - 4 Years:
5%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Coordinator, Front Desk Receptionist, Front Desk Representative, Front Office Agent, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Guest Services Associate, Guest Services Attendant, Guest Services Representative, Guest Services Team Member, Guest Services Worker, Hall Clerk, Hotel Associate, Hotel Clerk, Hotel Desk Clerk, Hotel Front Desk Clerk, Hotel Night Auditor, Hotel Receptionist, Hotel Registration Clerk, Hotel Reservation Agent, Motel Clerk, Motel Front Desk Attendant, Motel Front Desk Clerk, Night Auditor, Register Clerk, Reservationist, Resort Desk Clerk, Room Clerk

Related Jobs based on Skills & Abilities: Tellers, Interviewers, Except Eligibility and Loan, Receptionists and Information Clerks, Retail Salespersons, Concierges, Customer Service Representatives, Pharmacy Aides, Bill and Account Collectors, Court, Municipal, and License Clerks, Switchboard Operators, Including Answering Service, Office Clerks, General, Insurance Claims and Policy Processing Clerks, Billing and Posting Clerks, New Accounts Clerks, Tour Guides and Escorts, Telephone Operators


(HR Avatar Use Only) pid=1158, Sim

 
Sign In  to administer this test.

Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"
Read customer reviews...

Related Products   Back
Helper - Production (Spanish)
Based on O*NET SOC 51-9198.00, the Helper - Production (Spanish) test includes a work simulation set in a General Hourl...
Laborer - Freight and Warehouse (Spanish)
Based on O*NET SOC 53-7062.00, the Laborer - Freight and Warehouse (Spanish) te...
URL Copied to your Clipboard.

The URL to return to this page has been copied to your clipboard so you can share it or save it as needed.


Go to Home Page
This website uses cookies to ensure you get the best experience on our website. Learn More