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Customer Service Representative - With Sales
Customer Service Representative - With Sales
Job-Specific Assessment

This HR Avatar Pre-Employment test was specifically designed to assess Customer Service Representative - With Sales and similar roles. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Customer Service Representative - With Sales test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
 Knowledge and Skills
  • Fundamental Sales Concepts
  • Sales Situation Analysis
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
 Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-9041.00
O*Net Description:Solicit donations or orders for goods or services over the telephone.
Simulation Context:Business-to-Business Sales
O*Net Context:Sales and Related
Review O*Net Detail
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
Alternate Titles for this Role: Appointment Setter, Busines Development Representative, Call Center Agent, Call Center Operator, Call Center Representative, Customer Service Representative (CSR), Donation Worker, Inbound Telemarketer, Inside Sales Representative, Outbound Telemarketer, Sales Specialist, Scheduling Agent, Solicitor, Telemarketer, Telemarketing Representative, Telemarketing Sales Representative, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telephone Solicitor, Telesales Representative, Telesales Specialist
Related Jobs based on Skills & Abilities: Switchboard Operators, Including Answering Service, Telephone Operators, Receptionists and Information Clerks, Insurance Claims Clerks, Bill and Account Collectors, Customer Service Representatives, Demonstrators and Product Promoters, Locker Room, Coatroom, and Dressing Room Attendants, License Clerks, Order Fillers, Wholesale and Retail Sales, Cargo and Freight Agents, Credit Checkers, Door-To-Door Sales Workers, News and Street Vendors, and Related Workers, Travel Agents, Gaming Cage Workers, Retail Salespersons, Billing, Cost, and Rate Clerks, Court Clerks, Legal Secretaries

(HR Avatar Use Only) pid=116, Sim

Members:  Log On  to administer this test.
Test Activities
  • Correctly calculate a customer's total based on the pricing policy.
  • Accurately communicate product information to the customer.
  • Calculate a pro-rated fee.
  • Request a customer meeting.

"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"
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