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Manager - Hospitality
Manager - Hospitality
Job-Specific Whole-Person Assessment

Manager - Hospitality

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Top activities and tasks for this job:
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Performing for or Working Directly with the Public - collect payment
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Making Decisions and Solving Problems

About the test

The HR Avatar Manager - Hospitality Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Manager - Hospitality test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Knowledge and Skills
  • Hospitality Concepts
  • Writing
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:11-9081.00
Simulation Context:Leadership and Management
O*Net Context:Management
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$28,870 or less
Bottom 25%:
$37,520 or less
$51,840 (Average)
Top 25%:
$70,540 or more
Top 10%:
$96,570 or more

Hourly US Wages (2016)
Bottom 10%:
$13.88 or less
Bottom 25%:
$18.04 or less
$24.93 (Average)
Top 25%:
$33.92 or more
Top 10%:
$46.43 or more

US Employment Statistics
2024 (projected):
Annual U.S. Job Openings:1,300

Top Knowledge Requirements
  • Customer and Personal Service
  • Administration and Management
  • English Language
  • Mathematics
  • Sales and Marketing
  • Personnel and Human Resources
  • Clerical
  • Economics and Accounting
Top Skills
  • Active Listening
  • Coordination
  • Management of Personnel Resources
  • Speaking
  • Critical Thinking
  • Service Orientation
  • Monitoring
  • Time Management
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Problem Sensitivity
  • Speech Recognition
  • Speech Clarity
  • Written Comprehension
  • Written Expression
  • Deductive Reasoning
Education Requirements
No High School Diploma:
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
1 - 3 Months:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Agricultural Labor Camp Manager, Apartment Coordinator, Assistant Manager, Bed and Breakfast Innkeeper, Boardinghouse Keeper, Camp Director, Campground Manager, Director of Front Office, Director of Housing, Dude Ranch Manager, Front Desk Manager, Front Office Agent, Front Office Manager, General Manager, Guest Services Manager, Hospitality Manager, Hotel Director, Hotel General Manager, Hotel Manager, Hotel Operation Manager, Hotel Operations Manager, Hotel or Motel Manager, Hotel Superintendent, Housing Officer, Innkeeper, Landlady, Lodging Facilities Manager, Manager On Duty, Managing Director, Motel Keeper, Motel Operator, Motor Hotel Manager, Night Manager, Operations Manager, Recreational Resort Manager, Recreational Vehicle Resort Manager, Resident Manager, Resort Keeper, Resort Manager, Revenue Manager, Rooming House Keeper, Rooming House Operator, Rooms Director, Tourist Cabin Keeper, Tourist Home Keeper

Related Jobs based on Skills & Abilities: General and Operations Managers, First-Line Supervisors of Office and Administrative Support Workers, First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators, Gaming Managers, Food Service Managers, Administrative Services Managers, Logistics Managers, First-Line Supervisors of Personal Service Workers, First-Line Supervisors of Non-Retail Sales Workers, Residential Advisors, Industrial Production Managers, Meeting, Convention, and Event Planners, Real Estate Sales Agents, First-Line Supervisors of Retail Sales Workers, Morticians, Undertakers, and Funeral Directors, Insurance Sales Agents, Postmasters and Mail Superintendents, Travel Guides

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"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Analyze employee satisfaction survey results and make recommendations for improvement.
  • Facilitate bringing in a new team member.
  • Compare pricing for outsourcing operations.
  • Make a purchasing recommendation.
  • Implement corporate policy among employees.
  • Write a short essay.
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