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Dispatcher - General
Dispatcher - General
Job-Specific Whole-Person Assessment
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New!
 A Short Version is Now Available!

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Dispatcher - General (Short)

Dispatcher - General

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Top activities and tasks for this job:
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Oversee all communications within specifically assigned territories.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Getting Information - read maps
  • Communicating with Supervisors, Peers, or Subordinates

About the test (Full Version)

The HR Avatar Dispatcher - General Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Dispatcher - General test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Multitasking
  • Analytical Thinking
  • Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-5032.00
Simulation Context:Medium-Level General Business/Office
O*Net Context:Office and Administrative Support
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2018)
Bottom 10%:
$24,560 or less
Bottom 25%:
$30,790 or less
Median:
$39,470 (Average)
Top 25%:
$51,270 or more
Top 10%:
$65,660 or more

Hourly US Wages (2018)
Bottom 10%:
$11.81 or less
Bottom 25%:
$14.80 or less
Median:
$18.98 (Average)
Top 25%:
$24.65 or more
Top 10%:
$31.57 or more

US Employment Statistics
2016:
201,700
2026 (projected):
201,600
Annual U.S. Job Openings:18,000

Top Knowledge Requirements
  • Transportation
  • Customer and Personal Service
  • English Language
  • Administration and Management
  • Public Safety and Security
  • Clerical
  • Law and Government
  • Geography
Top Skills
  • Active Listening
  • Speaking
  • Coordination
  • Reading Comprehension
  • Monitoring
  • Time Management
  • Service Orientation
  • Writing
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Recognition
  • Speech Clarity
  • Problem Sensitivity
  • Near Vision
  • Written Expression
  • Deductive Reasoning
Education Requirements
No High School Diploma:
6%
High School Diploma:
31%
Post-Secondary Certificate:
3%
Associate's Degree (2 yr):
5%
Bachelor's Degree:
5%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
14%
3 - 6 Months:
9%
6 Months - 1 Year:
5%
1 - 2 Years:
7%
2 - 4 Years:
7%
4 - 6 Years:
3%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Aircraft Dispatcher, Airplane Dispatch Clerk, Alarm Operator, Assistant Chief Train Dispatcher, Auto Service Dispatcher, Automobile or Truck Rental Dispatcher, Burglar Alarm Operator, Bus and Trolley Dispatcher, Bus Starter, Cab Starter, Cab Station Attendant, Car Dispatcher, Car Distributor, Car Starter, Car Supplier, Car Tracer, City Dispatcher, Crew Dispatcher, Dinkey Dispatcher, Dispatch Clerk, Dispatch Manager, Dispatch Supervisor, Dispatcher (Dispatch), Drop Board Man, Drop Board Worker, Engine Dispatcher, Fire Alarm Operator, Freight Dispatcher, Garbage Truck Dispatcher, Gas Dispatcher, Gas Load Dispatcher, Maintenance Dispatcher, Maintenance Scheduler, Maintenance Services Dispatcher, Mine Car Dispatcher, Motor Coach Supervisor, Motor Vehicle Dispatcher, Oil Dispatcher, Oil Well Services Dispatcher, Operations Dispatcher, Operator, Pullman Car Clerk, Radio Dispatcher, Radioactive Waste Disposal Dispatcher, Rail Operations Controller, Receiver-Dispatcher, Relay Dispatcher, Repair Service Dispatcher, Routing Clerk, School Bus Dispatcher, Security Dispatcher, Security Guards Dispatcher, Service Clerk, Service Dispatcher, Service or Work Dispatcher, Ship Pilot Dispatcher, Signal Operator, Signal Timer, Starter, Street Department Dispatcher, Streetcar Dispatcher, Streetcar Starter, Taxicab Coordinator, Taxicab Dispatcher, Taxicab Starter, Tow Truck Dispatcher, Traffic or System Dispatcher, Train Dispatcher, Train Starter, Transportation Dispatcher, Trouble Dispatcher, Truck Dispatcher, Tugboat Dispatcher, Water Service Dispatcher, Work Order Sorting Clerk, Aircraft Dispatcher, Airplane Dispatch Clerk, Alarm Operator, Assistant Chief Train Dispatcher, Auto Service Dispatcher, Automobile or Truck Rental Dispatcher, Burglar Alarm Operator, Bus and Trolley Dispatcher, Bus Starter, Cab Starter, Cab Station Attendant, Car Dispatcher, Car Distributor, Car Starter, Car Supplier, Car Tracer, City Dispatcher, Crew Dispatcher, Dinkey Dispatcher, Dispatch Clerk, Dispatch Manager, Dispatch Supervisor, Dispatcher (Dispatch), Drop Board Man, Drop Board Worker, Engine Dispatcher, Fire Alarm Operator, Freight Dispatcher, Garbage Truck Dispatcher, Gas Dispatcher, Gas Load Dispatcher, Maintenance Dispatcher, Maintenance Scheduler, Maintenance Services Dispatcher, Mine Car Dispatcher, Motor Coach Supervisor, Motor Vehicle Dispatcher, Oil Dispatcher, Oil Well Services Dispatcher, Operations Dispatcher, Operator, Pullman Car Clerk, Radio Dispatcher, Radioactive Waste Disposal Dispatcher, Rail Operations Controller, Receiver-Dispatcher, Relay Dispatcher, Repair Service Dispatcher, Routing Clerk, School Bus Dispatcher, Security Dispatcher, Security Guards Dispatcher, Service Clerk, Service Dispatcher, Service or Work Dispatcher, Ship Pilot Dispatcher, Signal Operator, Signal Timer, Starter, Street Department Dispatcher, Streetcar Dispatcher, Streetcar Starter, Taxicab Coordinator, Taxicab Dispatcher, Taxicab Starter, Tow Truck Dispatcher, Traffic or System Dispatcher, Train Dispatcher, Train Starter, Transportation Dispatcher, Trouble Dispatcher, Truck Dispatcher, Tugboat Dispatcher, Water Service Dispatcher, Work Order Sorting Clerk

Related Jobs based on Skills & Abilities: Production, Planning, and Expediting Clerks, Cargo and Freight Agents, Customer Service Representatives, Interviewers, Except Eligibility and Loan, Hotel, Motel, and Resort Desk Clerks, Concierges, Reservation and Transportation Ticket Agents and Travel Clerks, New Accounts Clerks, Licensing Examiners and Inspectors, Gaming Supervisors, Brokerage Clerks, Billing, Cost, and Rate Clerks, Insurance Adjusters, Examiners, and Investigators, Insurance Appraisers, Auto Damage, Tax Examiners and Collectors, and Revenue Agents, Executive Secretaries and Executive Administrative Assistants, Human Resources Assistants, Except Payroll and Timekeeping


(HR Avatar Use Only) pid=173, Sim

 
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Activities performed during the Test
  • Recall and communicate scheduling changes to employees.
  • Relay important information to co-workers who have questions about policies.
  • Ensure employees understand rules concerning tracking work hours.
  • Carefully coordinate with a colleague to ensure work space is ready in time for a new employee.
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