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Attendant - Food Services

Attendant - Food Services

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Attendant - Food Services (Short)

Attendant - Food Services

Serve food to diners at counter or from a steam table.

Top activities and tasks for this job:
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.

About the test (Full Version)

The HR Avatar Attendant - Food Services Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Attendant - Food Services test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptability
  • Drive
  • Integrity
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:35-3022.00
Simulation Context:Restaurant (Waiter/Waitress)
O*Net Context:Food Preparation and Serving Related
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2019)
Bottom 10%:
$17,580 or less
Bottom 25%:
$19,210 or less
$22,740 (Average)
Top 25%:
$25,780 or more
Top 10%:
$30,410 or more

Hourly US Wages (2019)
Bottom 10%:
$8.45 or less
Bottom 25%:
$9.24 or less
$10.93 (Average)
Top 25%:
$12.39 or more
Top 10%:
$14.62 or more

US Employment Statistics
2028 (projected):
Annual U.S. Job Openings:107,600

Top Knowledge Requirements
  • Customer and Personal Service
  • Food Production
  • Sales and Marketing
  • English Language
  • Public Safety and Security
  • Administration and Management
  • Mathematics
  • Computers and Electronics
Top Skills
  • Active Listening
  • Service Orientation
  • Time Management
  • Social Perceptiveness
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Monitoring
Top Abilities
  • Oral Comprehension
  • Near Vision
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Problem Sensitivity
  • Trunk Strength
  • Information Ordering
Education Requirements
No High School Diploma:
High School Diploma:
Post-Secondary Certificate:
Associate's Degree (2 yr):
Doctoral Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
1 - 3 Months:
6 Months - 1 Year:
2 - 4 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Bistro Team Member, Cafe Server, Cafeteria Food Server, Cafeteria Lunchroom Counter Attendant, Cafeteria Server, Cafeteria Worker, Candy Attendant, Candy Bar Attendant, Candy Counter Clerk, Canteen Operator, Coffee Attendant, Coffee Brewer, Coffee Shop Attendant, Concession Attendant, Concession Stand Attendant, Concessionaire, Counter Attendant, Counter Clerk, Counter Helper, Counter Hop, Counter Person, Counter Waiter, Counter Waitress/Waiter, Dish Up Person, Food Counter Worker, Food Server, Food Service Assistant, Food Service Counter Clerk, Food Service Order Clerk, Food Service Worker, Fountain Attendant, Fountain Clerk, Fountain Dispenser, Fountain Helper, Fountain Jerk, Fountain Operator, Fountain Server, Fountain Waitress/Waiter, Front Counter Attendant, Hot Dog Vendor, Ice Cream Dipper, Ice Cream Man, Ice Cream Scooper, Ice Cream Server, Ice Cream Shop Associate, Line Person, Line Server, Order Clerk, Order Filler, Popcorn Attendant, Restaurant Worker, Sandwich Artist, Sandwich Counter Attendant, Server, Snack Bar Attendant, Soda Clerk, Soda Dispenser, Soda Fountain Clerk, Soda Fountain Operator, Soda Jerker, Steam Table Attendant, Steam Table Worker, Take Out Waiter, Take Out Waitress, Window Clerk

Related Jobs based on Skills & Abilities: Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop, Cooks, Fast Food, Combined Food Preparation and Serving Workers, Including Fast Food, Waiters and Waitresses, Cashiers, Food Servers, Nonrestaurant, Cooks, Short Order, Ushers, Lobby Attendants, and Ticket Takers, Dining Room and Cafeteria Attendants and Bartender Helpers, Food Preparation Workers, Shampooers, Library Assistants, Clerical, Stock Clerks, Sales Floor

(HR Avatar Use Only) pid=3018, Sim

Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Greet customers.
  • Correctly take customer orders.
  • Share information and answer questions about the menu.
  • Respond to customer complaints.
  • Calculate bills and process payment.
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