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Customer Service Representative - With Sales

Customer Service Representative - With Sales

Job-Specific Whole-Person Assessment (Test)

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New!
 A Short Version is Now Available!

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Customer Service Representative - With Sales (Short)

Customer Service Representative - With Sales

Solicit donations or orders for goods or services over the telephone.

Top activities and tasks for this job:
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Selling or Influencing Others - conduct sales presentations
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Adjust sales scripts to better target the needs and interests of specific individuals.

About the test (Full Version)

The HR Avatar Customer Service Representative - With Sales Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Customer Service Representative - With Sales test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  • Following Policies and Procedures
  Knowledge and Skills
  • Fundamental Sales Concepts
  • Phone Selling
  • Writing
Personality
  • Adaptability
  • Drive
  • Integrity
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-9041.00
Simulation Context:Inside Sales
O*Net Context:Sales and Related
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2019)
Bottom 10%:
$19,170 or less
Bottom 25%:
$22,170 or less
Median:
$26,290 (Average)
Top 25%:
$33,960 or more
Top 10%:
$44,480 or more

Hourly US Wages (2019)
Bottom 10%:
$9.21 or less
Bottom 25%:
$10.66 or less
Median:
$12.64 (Average)
Top 25%:
$16.33 or more
Top 10%:
$21.39 or more

US Employment Statistics
2018:
167,700
2028 (projected):
139,800
Annual U.S. Job Openings:21,400

Top Knowledge Requirements
  • Sales and Marketing
  • English Language
  • Customer and Personal Service
  • Telecommunications
  • Communications and Media
  • Computers and Electronics
  • Education and Training
  • Clerical
Top Skills
  • Speaking
  • Persuasion
  • Active Listening
  • Service Orientation
  • Social Perceptiveness
  • Reading Comprehension
  • Critical Thinking
  • Negotiation
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Selective Attention
  • Written Expression
  • Near Vision
Education Requirements
No High School Diploma:
15%
High School Diploma:
29%
Some College:
6%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
33%
Less than 1 Month:
2%
1 - 3 Months:
4%
1 - 2 Years:
9%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Appointment Setter, Business Development Representative, Call Center Agent, Call Center Operator, Call Center Representative, Call Center Telemarketer, Customer Service Representative (CSR), Donation Worker, Inbound Telemarketer, Inside Sales Representative, Marketing Processor, Outbound Telemarketer, Sales Specialist, Scheduling Agent, Solicitor, Telemarketer, Telemarketing Expert, Telemarketing Representative, Telemarketing Sales Representative, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telephone Solicitor, Telesales Representative, Telesales Specialist, Appointment Setter, Business Development Representative, Call Center Agent, Call Center Operator, Call Center Representative, Call Center Telemarketer, Customer Service Representative (CSR), Donation Worker, Inbound Telemarketer, Inside Sales Representative, Marketing Processor, Outbound Telemarketer, Sales Specialist, Scheduling Agent, Solicitor, Telemarketer, Telemarketing Expert, Telemarketing Representative, Telemarketing Sales Representative, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telephone Solicitor, Telesales Representative, Telesales Specialist

Related Jobs based on Skills & Abilities: Switchboard Operators, Including Answering Service, Telephone Operators, Receptionists and Information Clerks, Insurance Claims Clerks, Bill and Account Collectors, Customer Service Representatives, Demonstrators and Product Promoters, Locker Room, Coatroom, and Dressing Room Attendants, License Clerks, Order Fillers, Wholesale and Retail Sales, Cargo and Freight Agents, Credit Checkers, Door-To-Door Sales Workers, News and Street Vendors, and Related Workers, Travel Agents, Gaming Cage Workers, Retail Salespersons, Billing, Cost, and Rate Clerks, Court Clerks, Legal Secretaries


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