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Claims Adjuster, Examiner, Investigator
Claims Adjuster, Examiner, Investigator
Job-Specific Whole-Person Assessment

Claims Adjuster, Examiner, Investigator

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Top activities and tasks for this job:
  • Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Supervise claims adjusters to ensure that adjusters have followed proper methods.
  • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
  • Getting Information - obtain information from individuals
  • Resolve complex, severe exposure claims, using high service oriented file handling.
  • Resolving Conflicts and Negotiating with Others
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Pay and process claims within designated authority level.

About the test

The HR Avatar Claims Adjuster, Examiner, Investigator Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Claims Adjuster, Examiner, Investigator test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Knowledge and Skills
  • Writing
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:13-1031.00
Simulation Context:Lower-Level Business Finance
O*Net Context:Business and Financial Operations
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$38,930 or less
Bottom 25%:
$49,040 or less
$64,900 (Average)
Top 25%:
$80,010 or more
Top 10%:
$97,080 or more

US Employment Statistics
2026 (projected):
Annual U.S. Job Openings:24,500

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Law and Government
  • Administration and Management
  • Clerical
  • Computers and Electronics
  • Mathematics
Top Skills
  • Reading Comprehension
  • Writing
  • Active Listening
  • Speaking
  • Critical Thinking
  • Negotiation
  • Judgment and Decision Making
  • Monitoring
Top Abilities
  • Oral Comprehension
  • Written Comprehension
  • Oral Expression
  • Deductive Reasoning
  • Problem Sensitivity
  • Speech Recognition
  • Speech Clarity
  • Inductive Reasoning
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
6 - 8 Years:
8 - 10 Years:
More than 10 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Calculate insurance pricing for a customer.
  • Determine customer eligibility using claims processing guidelines.
  • Analyze financing options for potential overall changes in profit.
  • Make a purchasing recommendation.
  • Write a brief essay.
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