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Collections Specialist  (Spanish)
Collections Specialist (Spanish)
Job-Specific Whole-Person Assessment
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Collections Specialist (Spanish)

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Top activities and tasks for this job:
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Getting Information - obtain information from individuals
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.

About the test

The HR Avatar Collections Specialist (Spanish) Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Collections Specialist (Spanish) test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Pensamiento analítico
  • Atención al detalle
  Behavioral History
  • Estudio de historial – desempeño
  • Estudio de historial - permanencia en el puesto
Personality
  • Adaptabilidad
  • Busca la perfección
  • Civismo Corporativo
  • Competitivo
  • Desarrolla relaciones
  • Disfruta resolviendo problemas
  • Expresivo y extrovertido
  • Innovador y creativo
  • Muestra una actitud positiva ante el trabajo
  • Rquiere de una estructura
  Emotional Intelligence
  • Auto-consciencia emocional
  • Autocontrol emocional
  • Empatía

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-3011.00
Simulation Context:Customer Service with Email
O*Net Context:Office and Administrative Support
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$23,920 or less
Bottom 25%:
$28,600 or less
Median:
$35,330 (Average)
Top 25%:
$44,140 or more
Top 10%:
$55,020 or more

Hourly US Wages (2017)
Bottom 10%:
$11.50 or less
Bottom 25%:
$13.75 or less
Median:
$16.99 (Average)
Top 25%:
$21.22 or more
Top 10%:
$26.45 or more

US Employment Statistics
2016:
305,700
2026 (projected):
296,700
Annual U.S. Job Openings:30,200

Top Knowledge Requirements
  • Customer and Personal Service
  • Clerical
  • English Language
  • Mathematics
  • Computers and Electronics
  • Law and Government
  • Economics and Accounting
  • Telecommunications
Top Skills
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Persuasion
  • Negotiation
  • Reading Comprehension
  • Critical Thinking
  • Writing
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression
  • Problem Sensitivity
  • Near Vision
Education Requirements
No High School Diploma:
10%
High School Diploma:
74%
Post-Secondary Certificate:
6%
Associate's Degree (2 yr):
7%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
40%
Less than 1 Month:
3%
3 - 6 Months:
7%
6 Months - 1 Year:
10%
1 - 2 Years:
25%
2 - 4 Years:
11%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.


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"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

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Based on O*NET SOC 43-3011.00, the Collections Specialist  test includes a work simulation set in a Collections context...

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