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Clerk - Counter / Rental (Spanish)
Clerk - Counter / Rental (Spanish)
Job-Specific Whole-Person Assessment
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Clerk - Counter / Rental (Spanish)

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

Top activities and tasks for this job:
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation, or description.
  • Rent items, arrange for provision of services to customers, and accept returns.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies, and procedures.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.

About the test

The HR Avatar Clerk - Counter / Rental (Spanish) Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Counter / Rental (Spanish) test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Pensamiento analítico
  • Atención al detalle
  Behavioral History
  • Estudio de historial – desempeño
  • Estudio de historial - permanencia en el puesto
Personality
  • Adaptabilidad
  • Busca la perfección
  • Civismo Corporativo
  • Competitivo
  • Desarrolla relaciones
  • Disfruta resolviendo problemas
  • Muestra una actitud positiva ante el trabajo
  • Rquiere de una estructura
  Emotional Intelligence
  • Auto-consciencia emocional
  • Autocontrol emocional
  • Empatía

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-2021.00
Simulation Context:Customer Service Face-to-Face
O*Net Context:Sales and Related
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$18,550 or less
Bottom 25%:
$21,150 or less
Median:
$25,820 (Average)
Top 25%:
$34,800 or more
Top 10%:
$46,890 or more

Hourly US Wages (2017)
Bottom 10%:
$8.92 or less
Bottom 25%:
$10.17 or less
Median:
$12.41 (Average)
Top 25%:
$16.73 or more
Top 10%:
$22.54 or more

US Employment Statistics
2016:
458,200
2026 (projected):
483,200
Annual U.S. Job Openings:61,800

Top Knowledge Requirements
  • Customer and Personal Service
  • Computers and Electronics
  • Sales and Marketing
  • English Language
  • Clerical
  • Mathematics
  • Administration and Management
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Social Perceptiveness
  • Coordination
  • Critical Thinking
  • Monitoring
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Near Vision
  • Problem Sensitivity
  • Information Ordering
Education Requirements
No High School Diploma:
53%
High School Diploma:
46%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
59%
1 - 3 Months:
27%
3 - 6 Months:
12%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.


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"Truly takes out the guess work"
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