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Collections Specialist
Collections Specialist
Job-Specific Whole-Person Assessment
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New!
 A Short Version is Now Available!

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Collections Specialist (Short)

Collections Specialist

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Top activities and tasks for this job:
  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Answer customer questions regarding problems with their accounts.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

About the test (Full Version)

The HR Avatar Collections Specialist Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Collections Specialist test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Multitasking
  • Analytical Thinking
  • Attention to Detail
  Knowledge and Skills
  • Writing
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-3011.00
Simulation Context:Collections
O*Net Context:Business and Financial Operations
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2018)
Bottom 10%:
$24,620 or less
Bottom 25%:
$29,420 or less
Median:
$36,020 (Average)
Top 25%:
$44,710 or more
Top 10%:
$55,360 or more

Hourly US Wages (2018)
Bottom 10%:
$11.84 or less
Bottom 25%:
$14.14 or less
Median:
$17.32 (Average)
Top 25%:
$21.50 or more
Top 10%:
$26.62 or more

US Employment Statistics
2016:
305,700
2026 (projected):
296,700
Annual U.S. Job Openings:30,200

Top Knowledge Requirements
  • English Language
  • Customer and Personal Service
  • Mathematics
  • Economics and Accounting
  • Law and Government
  • Computers and Electronics
  • Clerical
  • Administration and Management
Top Skills
  • Active Listening
  • Speaking
  • Persuasion
  • Social Perceptiveness
  • Writing
  • Reading Comprehension
  • Critical Thinking
  • Negotiation
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Written Comprehension
  • Speech Recognition
  • Speech Clarity
  • Written Expression
  • Near Vision
  • Problem Sensitivity
Education Requirements
High School Diploma:
24%
Some College:
14%
Bachelor's Degree:
11%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
6 Months - 1 Year:
21%
1 - 2 Years:
10%
2 - 4 Years:
14%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Account Receivable Associate, Account Representative, Account Service Representative, Accounts Collector, Accounts Receivable Specialist (AR Specialist), Bad Credit Collector, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Representative, Collection Specialist, Collections Agent, Collections Associate, Collections Clerk, Collections Officer, Collections Representative, Collections Specialist, Collector, Credit Clerk, Credit Collections Manager, Credit Coordinator, Credit Specialist, Customer Account Specialist, Data Collector, Debt Collector, Dunner, Field Reimbursement Manager, Installment Agent, Insurance Collector, Medical Collections Specialist, Medical Collector, Patient Access Specialist, Patient Account Representative, Patient Financial Service Representative, Payment Collector, Rent Collector, Repossessor, Telephone Collector, Account Receivable Associate, Account Representative, Account Service Representative, Accounts Collector, Accounts Receivable Specialist (AR Specialist), Bad Credit Collector, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Representative, Collection Specialist, Collections Agent, Collections Associate, Collections Clerk, Collections Officer, Collections Representative, Collections Specialist, Collector, Credit Clerk, Credit Collections Manager, Credit Coordinator, Credit Specialist, Customer Account Specialist, Data Collector, Debt Collector, Dunner, Field Reimbursement Manager, Installment Agent, Insurance Collector, Medical Collections Specialist, Medical Collector, Patient Access Specialist, Patient Account Representative, Patient Financial Service Representative, Payment Collector, Rent Collector, Repossessor, Telephone Collector

Related Jobs based on Skills & Abilities: Customer Service Representatives, Credit Checkers, License Clerks, Receptionists and Information Clerks, Interviewers, Except Eligibility and Loan, Insurance Claims Clerks, Tellers, Insurance Policy Processing Clerks, Hotel, Motel, and Resort Desk Clerks, Payroll and Timekeeping Clerks, Tax Preparers, Billing, Cost, and Rate Clerks, Cargo and Freight Agents, Loan Interviewers and Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Credit Authorizers, Legal Secretaries, Tax Examiners and Collectors, and Revenue Agents, Production, Planning, and Expediting Clerks, Travel Agents


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Activities performed during the Test
  • Verify customer information.
  • Optimize a customer order to remain in budget.
  • Determine eligibility for a promotion.
  • Track and communicate product changes to customers.
  • Analyze customer satisfaction survey results.
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