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Collections Specialist
Collections Specialist
Job-Specific Whole-Person Assessment

This HR Avatar Pre-Employment test was specifically designed to assess Collections Specialist and similar roles. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Collections Specialist test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
 Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
 Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-3011.00
O*Net Description:Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Simulation Context:Collections
O*Net Context:Office and Administrative Support
Review O*Net Detail
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
Alternate Titles for this Role: Account Receivable Associate, Account Representative, Account Resolution Analyst, Account Service Representative, Accounting Technician, Accounts Collector, Accounts Receivable Specialist, Agent, Bad Credit Collector, Bill Collector, Biller, Billing Clerk, Billing Manager, Billing Representative, Business Office Manager, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Manager, Collection Specialist, Collection Supervisor, Collections Agent, Collections Analyst, Collections Clerk, Collections Manager, Collections Officer, Collections Representative, Collections Specialist, Collector, Credit Clerk, Credit Collections Manager, Credit Coordinator, Credit Manager, Credit Specialist, Customer Account Specialist, Data Collector, Debt Collector, Delinquency Counselor, Dunner, Group Billing Coordinator, Installment Agent, Installment Loan Collector, Insurance Billing Clerk, Insurance Collector, Medical Biller, Medical Collections Specialist, Medical Collector, Patient Access Specialist, Patient Account Representative, Patient Accounts Clerk, Patient Financial Service Representative, Payment Collector, Recovery Collector, Rent Collector, Repossessor, Self Pay Representative, Skip Tracer, Telephone Collector
Related Jobs based on Skills & Abilities: Customer Service Representatives, Credit Checkers, License Clerks, Receptionists and Information Clerks, Interviewers, Except Eligibility and Loan, Insurance Claims Clerks, Tellers, Insurance Policy Processing Clerks, Hotel, Motel, and Resort Desk Clerks, Payroll and Timekeeping Clerks, Tax Preparers, Billing, Cost, and Rate Clerks, Cargo and Freight Agents, Loan Interviewers and Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Credit Authorizers, Legal Secretaries, Tax Examiners and Collectors, and Revenue Agents, Production, Planning, and Expediting Clerks, Travel Agents

(HR Avatar Use Only) pid=72, Sim

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Test Activities
  • Verify customer information.
  • Optimize a customer order to remain in budget.
  • Determine eligibility for a promotion.
  • Track and communicate product changes to customers.
  • Analyze customer satisfaction survey results.

"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"
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