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Collections Specialist
Collections Specialist
Job-Specific Whole-Person Assessment
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Collections Specialist

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Top activities and tasks for this job:
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Getting Information - obtain information from individuals
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.

About the test

The HR Avatar Collections Specialist Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Collections Specialist test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-3011.00
Simulation Context:Collections
O*Net Context:Business and Financial Operations
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$23,610 or less
Bottom 25%:
$28,460 or less
Median:
$35,350 (Average)
Top 25%:
$44,140 or more
Top 10%:
$54,970 or more

Hourly US Wages (2016)
Bottom 10%:
$11.35 or less
Bottom 25%:
$13.68 or less
Median:
$17.00 (Average)
Top 25%:
$21.22 or more
Top 10%:
$26.43 or more

US Employment Statistics
2014:
350,400
2024 (projected):
330,900
Annual U.S. Job Openings:8,560

Top Knowledge Requirements
  • Customer and Personal Service
  • Clerical
  • English Language
  • Mathematics
  • Computers and Electronics
  • Law and Government
  • Economics and Accounting
  • Telecommunications
Top Skills
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Persuasion
  • Negotiation
  • Critical Thinking
  • Reading Comprehension
  • Writing
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Written Expression
  • Written Comprehension
  • Problem Sensitivity
  • Near Vision
Education Requirements
No High School Diploma:
10%
High School Diploma:
74%
Post-Secondary Certificate:
6%
Associate's Degree (2 yr):
7%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
40%
Less than 1 Month:
3%
3 - 6 Months:
7%
6 Months - 1 Year:
10%
1 - 2 Years:
25%
2 - 4 Years:
11%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Account Receivable Associate, Account Representative, Account Resolution Analyst, Account Service Representative, Accounting Technician, Accounts Collector, Accounts Receivable Specialist, Agent, Bad Credit Collector, Bill Collector, Biller, Billing Clerk, Billing Manager, Billing Representative, Business Office Manager, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Manager, Collection Specialist, Collection Supervisor, Collections Agent, Collections Analyst, Collections Clerk, Collections Manager, Collections Officer, Collections Representative, Collections Specialist, Collector, Credit Clerk, Credit Collections Manager, Credit Coordinator, Credit Manager, Credit Specialist, Customer Account Specialist, Data Collector, Debt Collector, Delinquency Counselor, Dunner, Group Billing Coordinator, Installment Agent, Installment Loan Collector, Insurance Billing Clerk, Insurance Collector, Medical Biller, Medical Collections Specialist, Medical Collector, Patient Access Specialist, Patient Account Representative, Patient Accounts Clerk, Patient Financial Service Representative, Payment Collector, Recovery Collector, Rent Collector, Repossessor, Self Pay Representative, Skip Tracer, Telephone Collector

Related Jobs based on Skills & Abilities: Customer Service Representatives, Credit Checkers, License Clerks, Receptionists and Information Clerks, Interviewers, Except Eligibility and Loan, Insurance Claims Clerks, Tellers, Insurance Policy Processing Clerks, Hotel, Motel, and Resort Desk Clerks, Payroll and Timekeeping Clerks, Tax Preparers, Billing, Cost, and Rate Clerks, Cargo and Freight Agents, Loan Interviewers and Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Credit Authorizers, Legal Secretaries, Tax Examiners and Collectors, and Revenue Agents, Production, Planning, and Expediting Clerks, Travel Agents


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"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Verify customer information.
  • Optimize a customer order to remain in budget.
  • Determine eligibility for a promotion.
  • Track and communicate product changes to customers.
  • Analyze customer satisfaction survey results.
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Collections Specialist (Spanish)
Based on O*NET SOC 43-3011.00, the Collections Specialist  (Spanish) test includes a work simulation set in a Customer ...

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