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Clerk - Insurance Claims / Policy Processing
Clerk - Insurance Claims / Policy Processing
Job-Specific Whole-Person Assessment

Clerk - Insurance Claims / Policy Processing

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Top activities and tasks for this job:
  • Enter claims information into database systems.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Pay small claims.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Evaluating Information to Determine Compliance with Standards - review data on insurance applications or policies

About the test

The HR Avatar Clerk - Insurance Claims / Policy Processing Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Insurance Claims / Policy Processing test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Knowledge and Skills
  • Insurance Fundamentals
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-9041.00
Simulation Context:Lower-Level Business Finance
O*Net Context:Office and Administrative Support
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$26,510 or less
Bottom 25%:
$31,700 or less
$38,430 (Average)
Top 25%:
$48,000 or more
Top 10%:
$59,310 or more

Hourly US Wages (2016)
Bottom 10%:
$12.74 or less
Bottom 25%:
$15.24 or less
$18.48 (Average)
Top 25%:
$23.08 or more
Top 10%:
$28.51 or more

US Employment Statistics
2024 (projected):
Annual U.S. Job Openings:8,920

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Clerical
  • Computers and Electronics
  • Mathematics
  • Administration and Management
  • Law and Government
  • Communications and Media
Top Skills
  • Reading Comprehension
  • Active Listening
  • Speaking
  • Critical Thinking
  • Writing
  • Service Orientation
  • Social Perceptiveness
  • Complex Problem Solving
Top Abilities
  • Oral Comprehension
  • Written Comprehension
  • Oral Expression
  • Speech Recognition
  • Near Vision
  • Speech Clarity
  • Written Expression
  • Information Ordering
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Call Center Representative, Claim Processing Specialist, Claim Representative, Claim Service Representative, Claim Taker, Claim Technician, Claims Adjudicator, Claims Adjuster, Claims Associate, Claims Clerk, Claims Coordinator, Claims Customer Service Representative (Claims CSR), Claims Examiner, Claims Processor, Claims Representative, Claims Service Representative, Claims Sorter, Claims Technician, Insurance Claims Processor, Insurance Customer Service Representative, Insurance Specialist, Medical Insurance Claims Processor, Open Claims Representative, Personal Lines Insurance Customer Service Representative (Personal Lines Insurance CSR), Service Advisor, Underwriting Clerk

Related Jobs based on Skills & Abilities: Receptionists and Information Clerks, Switchboard Operators, Including Answering Service, License Clerks, Bill and Account Collectors, Office Clerks, General, Billing, Cost, and Rate Clerks, Payroll and Timekeeping Clerks, Word Processors and Typists, Medical Secretaries, Statement Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Legal Secretaries, Insurance Policy Processing Clerks, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, Tax Preparers, Loan Interviewers and Clerks, Tellers, New Accounts Clerks

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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Calculate different insurance options for a client.
  • Determine eligibility of insurance claims.
  • Make a suggestion on whether to purchase or lease equipment based on cost-efficiency.
  • Recall changed network availability.
  • Make a purchasing recommendation.
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