Frequently Asked Questions


Click on a category to view our frequently asked questions for that topic.
Technical Support
Using Assessments
Getting Started
Pricing Options
Administering Tests and Test Batteries
Automated Reference Checks
Remote Proctoring
Job-Specific Tests (our flagship product)
Virtual Video Interviews
Live Video Interviews
Skills, Personality and Other tests
What platforms do your assessments operate on?
Our assessments operate on virtually all modern devices, operating systems, and web browsers. No plug-ins or additional software applications are required. Additionally, we designed all of our assessments for mobile devices from the ground up.
Is a high bandwidth connection required?
Our simulations are designed to operate within a wide range of available bandwidths. All animations were engineered to require the lowest possible bandwidth. While the preferred mode is a higher bandwidth connection, it is easy for the user to select a lower bandwidth mode if they have a lower speed connection. Several options exist including smaller videos, pictures and audio only, or just pictures and text.
If a candidate loses their connection, can they continue from where they left off?
Yes, they can close their web browser and re-open the assessment with their access link to resume their test.
What platforms do your virtual video interviews work on?
Our virtual video interviews work on most modern mobile devices devices, and on laptops or desktop computers that have a webcam installed. We support all major operating systems and web browsers. No plug-ins or additional software applications are required.
Why do I sometimes need to clear my browser cache and how do I do it?
Sometimes your web browser may store information from a web page that is no longer valid or needed. Most of the time, this is not needed. However, occasionally, when you are having trouble it can sometimes help to clear your cache. Follow instructions on how to clear your browsers cache, please click here.
Im having webcam related issues, what can I do?
To test your webcam and system, please click here.
Can I use these assessments to support my hiring decisions?
Yes. Of course, you should always ensure that any assessment you use evaluates characteristics relevant to the job you are filling, is reliable, and does not discriminate against groups of persons protected by legislation (race, age, etc). We make this easy for you through our Job-Specific tests. Simply choose a title that is closely related to the job you are hiring for.
Are your assessments valid or validated?
We wish we could say absolutely yes, but the concept of validity applies to the use of a specific test for a specific job. Each of our job-specific tests is targeted to a specific job, and all included measurements were selected using U.S. Government-sponsored research on that particular job. We then ensure that the measurements are reliable, do not unfairly discriminate against certain groups, and that they report results along a meaningful scale. We believe these steps result in a test that is valid in both the general and the legal sense. However, in order to absolutely confirm whether the test is valid we would need to perform a cooperative study based on a specific job within a specific company. We love performing these studies. However, effort is required from both sides. If you are interested in confirming validity for your job, please contact us!
What kinds of assessments do you offer?
Our flagship product is our job-specific tests. We offer over 200 of these whole-person, simulation based assessments, each targeted to a specific job. We also offer assessments that measure specific dimensions only, such as cognitive ability, personality, emotional intelligence, and skills and knowledge. Finally, we offer a line of virtual video interviews. Please see our test catalog for more specific information on each assessment.
How do I find the test Im looking for?
You can find detailed information on each test in our test catalog. If you are hiring for a specific position, the easiest and best this to do is type in the job title in the search box. One or more matching job-specific tests will appear. These tests are All-In-One assessments that measure everything you need to make an informed decision. If you have more specialized needs, peruse the test catalog using the search box and the category checkboxes. Were also happy to help if youre not finding what you are looking for. Please contact us at any time.
How long does each test take?
We provide an average or estimated test time for each assessment in our catalog (in the details section). However, actual testing time can vary for a given test based on the style of the test taker.
How do I pay for a test?
The easiest way to buy is to purchase a Pay-Per-Candidate Package, which contains everything you need to test a certain number of candidates. Please click here for more information.
How do I get started?
The best way to get started is to sign up for a free trial account. As long as you meet certain restrictions, we will give you a Candidate Credit balance of 2 which is valid for 14 days and allows you to assess two candidates. Using the free trial, its possible to sign up and begin testing in 5 minutes or less!
You have too many tests. I cant find the one I want.
We know there are a lot of tests. But there are also a lot of jobs. Weve made it easy to find the right test. Just type in the name of your job title in the catalog search box. If you cant find exactly the right test for your job title, select the test that seems to come the closest. As long as you are in the right ballpark, the components and settings are very likely to be useful.
What makes your tests different from other companies?
What sets us apart from our competitors is our animated simulation-based assessment format that provides test-takers with an engaging "day-in-the-life" of the position they are applying for and our whole-person testing approach that assesses candidates on their cognitive ability, knowledge & skills, personality, behavior, and writing. Post-test survey results from over 10,000 test-takers have found that our tests are realistic, easy to use, and engaging.
What does the Free Trial do?
When you sign up for a free trial, you register for an online account that you can continue use after the free trial has expired. Also, as long as your information meets certain restrictions, you are given a Candidate Credit balance of 2 which is valid for 14 days. These credits allow you to administer unlimited tests for two candidates during that time.
What is restricted during the Free Trial?
Absolutely nothing. You have full access to our platform during the free trial period.
How can I terminate my Free Trial?
You can terminate your account at any time by contacting us - either during or after the trial period. When terminated, all identifying information will be anonymized.
Do I need a credit card to start my Free Trial?
No. You do not need a credit card or any other payment information to start your free trial.
I signed up for a free trial but was not given any credits. Why?
In certain cases, we cannot award a free trial Candidate Credit balance. These include repeated signups from the same company, non-specific company information, or registrations from a prohibited geographic region. If you feel you should have received credits, please contact us.
My Free Trial Candidate Credit balance is now zero. Now what do I do to continue testing?
In order to continue testing, you will need to purchase a Pay-Per-Candidate package online. Please see our pricing options page for more information.
I dont have a lot of time. I just want to test some job candidates before I hire them.
We make it easy for you. (1) Sign up for a trial here. (2) Select the test you want by going to Tests in the upper menu bar and typing in the job title you are hiring for. (3) Click on the test name that matches your job title most. (4) Then click administer this test. Its that easy.
How does your pricing work?
We offer Pay-Per-Candidate pricing in which you purchase Candidate Credits online. A Candidate Credit allows you to test one candidate any number of times with any tests from our catalog, plus conduct any number of video interviews with that candidate and reference checks with that candidate for 90 days. Candidate Credits are charged when a candidate completes their first test, starts their first reference check, or starts their first video interview - whichever occurs first. We also offer unlimited plans based on company size, and special pricing for recruitment firms and educational/non-profit institutions. Please contact us for a quote if any of these apply.
Do you offer unlimited plans?
Yes, based on company size. We also offer special pricing for recruitment firms and educational/non-profit institutions. Please contact us for a quote if you are interested in an unlimited plan or if you are a recruitment firm or educational/nonprofit institution.
Are there volume discounts?
Yes. Please visit our Pricing Options page for more information. We also offer special pricing for recruitment firms and educational/non-profit institutions. Please contact us for a quote if you are a recruitment firm or educational/nonprofit institution.
Are video interviews, reference checks, and remote proctoring included?
Yes. A Candidate Credit covers any number of tests, reference checks, and video interviews for one candidate during a 90 day period.
What if I want to use a test battery? How many Candidate Credits will be charged.
Only 1 Candidate Credit will be charged each time a candidate completes a test battery, whether it contains only one test or many tests. If the candidate completes any other tests during a 90 day period, no additional Candidate Credits are charged.
How long are Candidate Credits valid? Do they ever expire?
Once purchased, Candidate Credits are valid for 12 months. However, if you purchase a new Candidate Credit Package before your previous Candidate Credits have expired, your unused Candidate Credits are carried over and the expiration is extended to the expiration date for the new package.
When is my Candidate Credit balance decremented, when a test is started or when a test is finished?
Your Candidate Credit balance is decremented only when an assessment is finished, or a reference check is finished, or a video interview is started. That way, you only pay for results.
What happens if I create a test key but my Candidate Credit balance is zero?
You can create test keys even if your account contains a zero Candidate Credit balance. However, when the candidate begins the administration, they will not be allowed to start the test.
Will I be warned if my Candidate Credit balance is getting low?
Yes, you will receive low balance emails when the balance appears to be getting low, and when it is empty.
How can I increase my Candidate Credit balance?
You can purchase additional Pay-Per-Candidate Packages at anytime via our web site. Sign in and click on the upper right corner pull-down menu for your Candidate Credit balance. When you purchase a new package, your unused Candidate Credit balance is added to the newly purchased amount and the expiration is extended to the expiration of the new package.
Why is my Candidate Credit balance negative?
This can sometimes happen because we only charge Candidate Credits when a test or test battery is completed. If there is only one Candidate Credit remaining but there are multiple assessments in progress, the Candidate Credit balance will become negative when all of the tests are completed. Thats OK with us, and will be corrected with your next Candidate Credit purchase.
I just need to test one or two people. How do I get started?
We make it easy for you. (1) Sign up for a trial here. (2) Select the test you want by going to Tests in the upper menu bar and typing in the job title you are hiring for. (3) Click on the test name that matches your job title most. (4) Then click administer this test. Its that easy.
I want to test a large number of people and I dont want to create a test key for each of them. What can I do?
You can create a multi-administration link - which can be given to an unlimited number of candidates or placed on a web page. After you click on Administer this Test for a specific test, look for a link that says Create a Multi-Administration Link.
What is a Test Key?
A Test Key is a ticket that can be used by one person to take a single test or test battery. Each Test Key has a unique access code, which can be entered into a form at, or it can be embedded into a URL as a test link. When you test a single person, you create a test key for them and then email it to them. The email usually contains both the access code as well as the URL with the link embedded.
I sent a link to a candidate but they never started the test. Does that mean I lose my credits?
No. Your Candidate Credit balance is not changed until a candidate completes their test or test battery.
A candidate lost their wifi connection halfway through their test. How can they restart where they left off?
Virtually all of our tests will automatically restart where they left off previously. Simply click on the Test Key link again.
What is an automated reference check?
Its a multi-rater survey for your candidate. The candidate enters the name and contact info for 2 or more past supervisors and co-workers, who then complete a customized, (usually 5 minute) survey regarding their experience and observations while working with the candidate. Automated reference checks save time and often uncover valuable information about a candidate that can help you make better hiring decisions.
What does an automated reference check cost?
If you are also using a pre-employment test for a candidate (within 90 days), the reference check costs nothing. Otherwise it costs on Candidate Credit. For unlimited accounts there is no charge.
Can automated reference checks be used as 360 degree employee feedback surveys?
Absolutely. You simply change the type to Employee Feedback and the entire experience and reporting changes. Additionally, an employee feedback report is automatically prepared.
Do I have to wait for a reference check to be completed before getting a candidate’s test scores?
No, assessment scores are sent as soon as candidates complete their assessment, and the system scores them. Reference check results will be sent once all references have completed their responses.
Do I have to create my own questions?
No, we provide pre-made reference check templates to make using this tool quick and easy. But, you can create your own and add any questions you want! You can also modify any of the template questions.
How does the remote proctoring solution work?
Our system will capture a selfie photo of the candidate at the beginning and the end of the test. Also, the system will capture photos of the candidate while they are taking the test. The photos are all compared using facial recognition software to detect new faces or a change in face - which could indicate cheating.
Do I have to use the remote proctoring feature?
No, you can turn this feature off at any time, either for all tests or for just one or two tests.
I like the remote proctoring but I dont want to see the pictures. Can we turn off the pictures in the reporting.
Yes, absolutely. You can turn off pictures for either all tests in your account, or for specific tests.
Does remote proctoring work on all devices?
Yes. The remote proctoring feature works on all major devices, including Windows, Linux, Android, and IOS, and most modern web browsers such as Chrome, Firefox, Edge, Opera, and Safari. Of course, the candidates device or computer must have a camera and the camera must be accessible to the web browser, and the candidate must give permission for the application to use the camera.
Do you tell the candidate that they will be having their pictures taken?
Yes. The first picture is always taken voluntarily by the candidate as a selfie. If un-announced photos are configured for the test the candidate is told that the system will continue to take their picture. The final picture at the end of the test is also a selfie.
Is there an extra cost for using remote proctoring?
There is no additional cost for remote proctoring for clients using Candidate Credits or any of our unlimited plans.
What do you mean by Job-Specific test?
We mean a test that is targeted for a specific job title, like Customer Service Representative or First-Line Supervisor. Each test includes all the pieces and parts to needed to test for that specific job. This takes all guesswork out of picking the right test. You just need to select the test that most closely matches the job title you are filling.
What does Whole Person mean?
Our job-specific tests are all whole person tests. That means they assess all key dimensions of the candidate, including cognitive or learning ability, personality, past behaviors, and skills. By testing all key dimensions, we say they test the whole person. Whole person testing has been found to be the most effective way to assess a person when making employment decisions.
What is the difference between the Short Version or the Full Version?
The Short version of each test is a compressed version of the full version. Short versions do not include the animated work simulation portion. Additionally, they measure a smaller number of personality and emotional intelligence characteristics. As a result, short versions require only about one half the testing time of full versions.
Which is best for me - Short Version or Full Version?
Both versions provide useful and reliable information you can use in your decision-making. The short version takes less time, while the long version includes more characteristics and provides a more engaing candidate experience through the animated simulation.
Why would I want the Short Version with Video Interview?
The Short Version with Video Interview includes two job-specific video interview questions. Many clients appreciate having the opportunity to observe the candidate responding to one or two job-relevant questions in their own words as early in the hiring process as possible.
What do you mean by Animated Simulation?
Each of our Full Version job-specific tests includes an animated simulation component. This simulation immerses the candidate in an animated day-in-the-life related to the type of job they are applying for. This approach allows the candidate to see what the job might be like, while performing the assessment, providing a kind of job preview. Additionally, this approach is more engaging to candidates, making a more solid impression on them than a boring, text-based assessment.
What languages do the tests support?
All of our current job-specific tests are offered in English. Additionally, many are offered in Spanish (Mexican) and several are offered in Dutch, Hebrew, and Arabic.
What is a Virtual Video Interview?
A virtual video interview is an assessment in which the candidate responds to questions by recording a video of themselves answering the question. The recorded video is stored for playback, transcribed to text, and may undergo various artificial intelligence-powered analsysis processes, such as our voice vibes analysis.
Can I watch the videos that candidates record when they complete a virtual video interview?
Absolutely. These videos will be available along with any other test results in the results section of our website - within your online corporate account.
How long do virtual video interviews typically take?
On average they take about 90 seconds per question, plus 3 minutes for practice. So, a 5 question virtual video interview would take about 10 minutes.
What is a Live Video Interview?
A Live Video Interview is a direct or live video connection between you and a candidate. We make live interviewing easy and effective. First, we help you prepare (and follow) a structured interview script that ensures you ask the right questions and that you record your scores and comments in real time. Next, we handle scheduling with the candidate and send out connection messages shortly before interview time. We can also transcribe the interview text for you and store that for later review. Additionally we can also perform various analyses on the candidates responses including voice analysis and personality profile generation.
How does a Live Video Interview work?
A customer can request a live video interview directly from a test result, or for a candidate that does not have a test result. The customer will indicate several dates/times for the interview. The system will send an email and/or text invitation to the candidate and manage the candidates response. Within 30 minutes and 15 minutes of the actual interview time, the system will email a link to both interviewer and candidate that they can click to perform the interview.
What does live video interviewing cost?
Live video interviewing costs one Candidate Credit for one candidate. Of course, if the candidate has completed a test or reference check in the 90 days prior to the interview, then no Candidate Credits are charged.
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