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Attendant - Food Services
Attendant - Food Services
Job-Specific Whole-Person Assessment
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Attendant - Food Services

Serve food to diners at counter or from a steam table.

Top activities and tasks for this job:
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Performing for or Working Directly with the Public - collect payment
  • Order items needed to replenish supplies.

About the test

The HR Avatar Attendant - Food Services Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Attendant - Food Services test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:35-3022.00
Simulation Context:Restaurant (Waiter/Waitress)
O*Net Context:Food Preparation and Serving Related
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$17,620 or less
Bottom 25%:
$19,020 or less
Median:
$21,280 (Average)
Top 25%:
$24,420 or more
Top 10%:
$29,650 or more

Hourly US Wages (2017)
Bottom 10%:
$8.47 or less
Bottom 25%:
$9.14 or less
Median:
$10.23 (Average)
Top 25%:
$11.74 or more
Top 10%:
$14.26 or more

US Employment Statistics
2016:
505,200
2026 (projected):
528,300
Annual U.S. Job Openings:113,200

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Sales and Marketing
  • Administration and Management
  • Food Production
Top Skills
  • Active Listening
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Near Vision
  • Speech Recognition
  • Speech Clarity
  • Problem Sensitivity
  • Time Sharing
  • Trunk Strength
Education Requirements
No High School Diploma:
75%
High School Diploma:
24%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
42%
Less than 1 Month:
18%
1 - 3 Months:
12%
3 - 6 Months:
11%
6 Months - 1 Year:
17%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.


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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Answer customer inquiries about a discount program.
  • Calculate customer totals.
  • Help customers understand various available options.
  • Resolve a concern.
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