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First-Line Supervisor - Housekeeping and Janitorial
First-Line Supervisor - Housekeeping and Janitorial
Job-Specific Whole-Person Assessment

First-Line Supervisor - Housekeeping and Janitorial

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Top activities and tasks for this job:
  • Direct activities for stopping the spread of infections in facilities such as hospitals.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Plan and prepare employee work schedules.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Communicating with Supervisors, Peers, or Subordinates - conduct or attend staff meetings
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.

About the test

The HR Avatar First-Line Supervisor - Housekeeping and Janitorial Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The First-Line Supervisor - Housekeeping and Janitorial test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:37-1011.00
Simulation Context:Supervisory or Team Leadership
O*Net Context:Building and Grounds Cleaning and Maintenance
Price:40 Credits ($40 USD)
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$23,650 or less
Bottom 25%:
$29,240 or less
$38,190 (Average)
Top 25%:
$50,040 or more
Top 10%:
$63,350 or more

Hourly US Wages (2016)
Bottom 10%:
$11.37 or less
Bottom 25%:
$14.06 or less
$18.36 (Average)
Top 25%:
$24.06 or more
Top 10%:
$30.46 or more

US Employment Statistics
2024 (projected):
Annual U.S. Job Openings:5,400

Top Knowledge Requirements
  • Customer and Personal Service
  • Administration and Management
  • Education and Training
  • English Language
  • Personnel and Human Resources
  • Public Safety and Security
  • Clerical
Top Skills
  • Management of Personnel Resources
  • Time Management
  • Speaking
  • Social Perceptiveness
  • Monitoring
  • Coordination
  • Judgment and Decision Making
  • Reading Comprehension
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Written Comprehension
  • Near Vision
  • Speech Recognition
  • Speech Clarity
  • Problem Sensitivity
  • Information Ordering
Education Requirements
No High School Diploma:
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
8 - 10 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Building Cleaning Supervisor, Building Maintenance Supervisor, Building Services Supervisor, Building Superintendent, Cleaning, Painting, Maintenance, Building Superintendent, Custodian, Janitor, Maintenance, Building Supervisor, Buildings and Grounds Coordinator, Buildings and Grounds Director, Buildings and Grounds Superintendent, Buildings and Grounds Supervisor, Butler, Cleaning Staff Supervisor, Cleaning Supervisor, Custodial Foreman, Custodial Manager, Custodial Operations Manager, Custodial Supervisor, Custodian, Custodian Supervisor, Environmental Services Attendant, Environmental Services Coordinator, Environmental Services Director, Environmental Services Supervisor (EVS), Environmental Services Technician, Executive Housekeeper, Facilities and Grounds Director, Facilities Maintenance Manager, Facilities Manager, Facility Supervisor, Head Cleaning Porter, Head Custodian, Head Housekeeper, Head of Maintenance, Head School Custodian, Home Housekeeper, Home Restoration Service Supervisor, Hotel or Motel Cleaning Supervisor, Hotel or Motel Room Service Supervisor, House Cleaner Supervisor, House Superintendent, Household Manager, Housekeeper, Housekeeper Supervisor, Housekeeping Coordinator, Housekeeping Director, Housekeeping Manager, Housekeeping Supervisor, Housekeeping/Laundry Supervisor, Janitor Supervisor, Janitorial Services Supervisor, Janitorial Supervisor, Lead Custodian, Linen Room Supervisor, Linen Supervisor, Maid Supervisor, Maintenance and Custodian Supervisor, Maintenance Director, Maintenance Manager, Maintenance Superintendent, Maintenance Supervisor, Room Inspector, Sanitation Supervisor, Superintendent, Custodian, Janitor

Related Jobs based on Skills & Abilities: First-Line Supervisors of Food Preparation and Serving Workers, First-Line Supervisors of Retail Sales Workers, First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers, First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand, First-Line Supervisors of Production and Operating Workers, Aircraft Cargo Handling Supervisors, Shipping, Receiving, and Traffic Clerks, Segmental Pavers, Chefs and Head Cooks, Office Machine Operators, Except Computer, Food Service Managers, First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators, First-Line Supervisors of Animal Husbandry and Animal Care Workers, First-Line Supervisors of Personal Service Workers

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"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Fairly schedule team members.
  • Resolve scheduling conflicts.
  • Make an internal product purchase recommendation based on product life-cycle.
  • Analyze monthly productivity reports.
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