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Cognitive Workplace Simulation - Face-to-Face Customer Service
Cognitive Workplace Simulation - Face-to-Face Customer Service
Cognitive Assessment
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The Cognitive Workplace Simulation - Face-to-Face Customer Service assessment is designed to measure several critical competencies in a face-to-face customer service context, such as a cashier or retail desk clerk. Attention to Detail and Analytical Thinking are measured and reported in the final score report. A combined, overall score is also calculated.

Cognitive pre-employment testing has been proven over time to be one of the most effective means of predicting job performance. For example, candidates with a high degree of cognitive ability are likely to complete most training programs successfully, and they can also learn new things quickly on the job.

Our cognitive employment assessments go one step further than similar tests sold by our competitors because they use animation to simulate real-world work scenarios and situations. The result is that candidates feel like they have been measured fairly, and they are far more engaged in the testing - and hence the hiring - experience.

This employment test simulates a face-to-face (in person) customer service context. Candidates explain a rewards program, respond to customer questions and concerns, and calculate a customer's total cost taking various discounts and programs into account. The test can be completed on any desktop, tablet, or mobile-device with an internet connection.

Language:US English
Time to Complete:15 Minutes (Approximately)
Price:40 Credits ($40 USD)
Specifications:Desktop, Laptop, Tablet, Mobile (any device with an internet browser)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to change to a larger screen device.


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Test Activities
  • Correctly explain a company rewards program to customers.
  • Calculate customer's total, taking discounts and savings into account.
  • Help customers explore different purchasing options.
  • Resolve a customer concern.

"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"
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