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Train Station Ambassador

Train Station Ambassador

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Train Station Ambassador (Short)

Train Station Ambassador

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Top activities and tasks for this job:
  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
  • Perform equipment safety checks prior to departure.
  • Provide boarding assistance to elderly, sick, or injured people.
  • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
  • Respond to passengers' questions, requests, or complaints.
  • Greet passengers boarding transportation equipment and announce routes and stops.
  • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.

About the test (Full Version)

The HR Avatar Train Station Ambassador Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Train Station Ambassador test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Customer Service
  • Following Policies and Procedures
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptability
  • Customer Service Mindset
  • Drive
  • Integrity
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:53-6061.00
Simulation Context:Train Station Ambassador
O*Net Context:Transportation and Material Moving
More information about this Job
Annual US Wages (2020)
Bottom 10%:
$19,840 or less
Bottom 25%:
$24,540 or less
$28,770 (Average)
Top 25%:
$35,930 or more
Top 10%:
$40,830 or more

Hourly US Wages (2020)
Bottom 10%:
$9.54 or less
Bottom 25%:
$11.80 or less
$13.83 (Average)
Top 25%:
$17.27 or more
Top 10%:
$19.63 or more

US Employment Statistics
2029 (projected):
Annual U.S. Job Openings:3,700

Top Knowledge Requirements
  • Transportation
  • English Language
  • Customer and Personal Service
  • Public Safety and Security
  • Psychology
Top Skills
  • Service Orientation
  • Active Listening
  • Social Perceptiveness
  • Speaking
  • Monitoring
  • Reading Comprehension
  • Persuasion
  • Coordination
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Problem Sensitivity
  • Deductive Reasoning
  • Written Comprehension
  • Selective Attention
Education Requirements
No High School Diploma:
High School Diploma:
Post-Secondary Certificate:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
1 - 3 Months:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Airline Lounge Receptionist, Airport Attendant, Attendant, Bath Aide, Bath Steward/Stewardess, Bus Aide, Bus Assistant, Bus Attendant, Bus Monitor, Bus Steward, Car Porter, Chair Car Attendant, Chair Lift Operator, Club Car Attendant, Dining Car Conductor, Dining Car Hop, Dining Car Steward, Fare Enforcement Officer, Food Porter, Ground Host/Hostess, Ground Transportation Monitor, Host/Hostess, Passenger Attendant, Passenger Representative, Passenger Service Representative, Purser, Railroad Dining Car Steward/Stewardess, Return Agent, Second Steward, Ship Steward, Sleeping Car Service Attendant, Station Attendant, Station Usher, Steward/Stewardess, Tavern Car Attendant, Train Attendant, Transportation Aide, Transportation Attendant, Traveling Passenger Agent

Related Jobs based on Skills & Abilities: Ambulance Drivers and Attendants, Except Emergency Medical Technicians, Personal Care Aides, Bus Drivers, Transit and Intercity, Animal Control Workers, Parking Enforcement Workers, Subway and Streetcar Operators, Shipping, Receiving, and Inventory Clerks, Compliance Officers, Funeral Attendants, Home Health Aides, Bartenders, Counter and Rental Clerks, Cashiers, Cooks, Institution and Cafeteria, Library Assistants, Clerical, Food Servers, Nonrestaurant, Gambling Change Persons and Booth Cashiers, Automotive and Watercraft Service Attendants, Pharmacy Technicians

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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"
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