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Manager - Hospitality

Manager - Hospitality

Job-Specific Whole-Person Assessment (Test)

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New!
 A Short Version is Now Available!

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Manager - Hospitality (Short)

Manager - Hospitality

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Top activities and tasks for this job:
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Greet and register guests.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Communicating with Supervisors, Peers, or Subordinates - conduct or attend staff meetings
  • Monitor the revenue activity of the hotel or facility.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Manage and maintain temporary or permanent lodging facilities.

About the test (Full Version)

The HR Avatar Manager - Hospitality Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Manager - Hospitality test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Hospitality Concepts
  • Writing
Personality
  • Adaptability
  • Drive
  • Integrity
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:11-9081.00
Simulation Context:Leadership and Management
O*Net Context:Management
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2019)
Bottom 10%:
$31,380 or less
Bottom 25%:
$40,010 or less
Median:
$54,430 (Average)
Top 25%:
$75,130 or more
Top 10%:
$105,720 or more

US Employment Statistics
2018:
52,600
2028 (projected):
53,100
Annual U.S. Job Openings:5,500

Top Knowledge Requirements
  • English Language
  • Administration and Management
  • Personnel and Human Resources
  • Customer and Personal Service
  • Mathematics
  • Sales and Marketing
  • Clerical
  • Computers and Electronics
Top Skills
  • Active Listening
  • Service Orientation
  • Management of Personnel Resources
  • Social Perceptiveness
  • Speaking
  • Writing
  • Coordination
  • Reading Comprehension
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Written Comprehension
  • Written Expression
  • Problem Sensitivity
  • Speech Recognition
  • Speech Clarity
  • Information Ordering
Education Requirements
No High School Diploma:
9%
Some College:
3%
Bachelor's Degree:
36%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
9%
1 - 2 Years:
10%
2 - 4 Years:
22%
4 - 6 Years:
9%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Agricultural Labor Camp Manager, Apartment Coordinator, Banquet Manager, Bed and Breakfast Innkeeper, Boardinghouse Keeper, Camp Director, Campground Manager, Director of Rooms, Dude Ranch Manager, Front Desk Manager, Front Office Agent, Front Office Director, Front Office Manager, General Manager, Guest Relations Manager, Guest Service Manager, Guest Services Manager, Hospitality Manager, Hotel Director, Hotel General Manager, Hotel Manager, Hotel Operation Manager, Hotel Operations Manager, Hotel Superintendent, Housing Director, Housing Officer, Innkeeper, Landlady, Lodging Facilities Manager, Motel Keeper, Motel Manager, Motel Operator, Motor Hotel Manager, Night Manager, Recreational Resort Manager, Recreational Vehicle Resort Manager, Resident Manager, Resort Keeper, Resort Manager, Revenue Manager, Rooming House Keeper, Rooming House Operator, Rooms Director, Tourist Cabin Keeper, Tourist Home Keeper, Agricultural Labor Camp Manager, Apartment Coordinator, Banquet Manager, Bed and Breakfast Innkeeper, Boardinghouse Keeper, Camp Director, Campground Manager, Director of Rooms, Dude Ranch Manager, Front Desk Manager, Front Office Agent, Front Office Director, Front Office Manager, General Manager, Guest Relations Manager, Guest Service Manager, Guest Services Manager, Hospitality Manager, Hotel Director, Hotel General Manager, Hotel Manager, Hotel Operation Manager, Hotel Operations Manager, Hotel Superintendent, Housing Director, Housing Officer, Innkeeper, Landlady, Lodging Facilities Manager, Motel Keeper, Motel Manager, Motel Operator, Motor Hotel Manager, Night Manager, Recreational Resort Manager, Recreational Vehicle Resort Manager, Resident Manager, Resort Keeper, Resort Manager, Revenue Manager, Rooming House Keeper, Rooming House Operator, Rooms Director, Tourist Cabin Keeper, Tourist Home Keeper

Related Jobs based on Skills & Abilities: General and Operations Managers, First-Line Supervisors of Office and Administrative Support Workers, First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators, Gaming Managers, Food Service Managers, Administrative Services Managers, Logistics Managers, First-Line Supervisors of Personal Service Workers, First-Line Supervisors of Non-Retail Sales Workers, Residential Advisors, Industrial Production Managers, Meeting, Convention, and Event Planners, Real Estate Sales Agents, First-Line Supervisors of Retail Sales Workers, Morticians, Undertakers, and Funeral Directors, Insurance Sales Agents, Postmasters and Mail Superintendents, Travel Guides


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Activities performed during the Test
  • Analyze employee satisfaction survey results and make recommendations for improvement.
  • Facilitate bringing in a new team member.
  • Compare pricing for outsourcing operations.
  • Make a purchasing recommendation.
  • Implement corporate policy among employees.
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