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Account Manager
Account Manager
Job-Specific Whole-Person Assessment
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Account Manager

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Top activities and tasks for this job:
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Getting Information - obtain information from individuals
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Communicating with Persons Outside Organization - interview customers
  • Communicating with Supervisors, Peers, or Subordinates
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Establishing and Maintaining Interpersonal Relationships

About the test

The HR Avatar Account Manager Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Account Manager test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Knowledge and Skills
  • Customer Service Fundamentals
  • Writing
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4051.00
Simulation Context:Medium-Level General Business/Office
O*Net Context:Office and Administrative Support
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$21,370 or less
Bottom 25%:
$25,980 or less
Median:
$32,890 (Average)
Top 25%:
$42,040 or more
Top 10%:
$54,330 or more

Hourly US Wages (2017)
Bottom 10%:
$10.27 or less
Bottom 25%:
$12.49 or less
Median:
$15.81 (Average)
Top 25%:
$20.21 or more
Top 10%:
$26.12 or more

US Employment Statistics
2016:
2,784,500
2026 (projected):
2,920,800
Annual U.S. Job Openings:373,500

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Clerical
  • Computers and Electronics
  • Mathematics
  • Communications and Media
  • Telecommunications
Top Skills
  • Active Listening
  • Speaking
  • Service Orientation
  • Reading Comprehension
  • Persuasion
  • Critical Thinking
  • Social Perceptiveness
  • Monitoring
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Problem Sensitivity
  • Near Vision
  • Written Expression
  • Written Comprehension
Education Requirements
No High School Diploma:
4%
High School Diploma:
67%
Post-Secondary Certificate:
3%
Some College:
6%
Associate's Degree (2 yr):
4%
Bachelor's Degree:
16%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
7%
3 - 6 Months:
21%
6 Months - 1 Year:
14%
1 - 2 Years:
43%
2 - 4 Years:
7%
4 - 6 Years:
4%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.


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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Review and summarize customer product feedback emails.
  • Calculate a product defect rate.
  • Make a product purchase recommendation.
  • Optimize infrastructure strategy for phone lines.
  • Respond to a customer inquiry.
  • Write a short essay.
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