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Manager - Food Service
Manager - Food Service
Job-Specific Whole-Person Assessment

Manager - Food Service

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

Top activities and tasks for this job:
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Count money and make bank deposits.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Making Decisions and Solving Problems - determine food or beverage costs
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

About the test

The HR Avatar Manager - Food Service Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Manager - Food Service test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Knowledge and Skills
  • Food Safety Fundamentals
  • Writing
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:11-9051.00
Simulation Context:Leadership and Management
O*Net Context:Management
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$29,290 or less
Bottom 25%:
$38,260 or less
$50,820 (Average)
Top 25%:
$66,990 or more
Top 10%:
$87,120 or more

Hourly US Wages (2016)
Bottom 10%:
$14.08 or less
Bottom 25%:
$18.40 or less
$24.43 (Average)
Top 25%:
$32.21 or more
Top 10%:
$41.89 or more

US Employment Statistics
2024 (projected):
Annual U.S. Job Openings:7,709

Top Knowledge Requirements
  • Customer and Personal Service
  • Administration and Management
  • Production and Processing
  • Education and Training
  • Personnel and Human Resources
  • Sales and Marketing
  • English Language
  • Food Production
Top Skills
  • Service Orientation
  • Coordination
  • Speaking
  • Critical Thinking
  • Monitoring
  • Management of Personnel Resources
  • Time Management
  • Social Perceptiveness
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Written Comprehension
  • Speech Clarity
  • Deductive Reasoning
  • Information Ordering
  • Inductive Reasoning
Education Requirements
No High School Diploma:
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
6 - 8 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Banquet Director, Banquet Manager, Boarding House Manager, Cafe Operator, Cafeteria Director, Cafeteria Operator, Catering Coordinator, Catering Manager, Club Manager, Clubhouse Manager, Concessionaire, Cook Manager, Culinary Specialist, Deli Manager, Dietary Manager, Dietary Supervisor, Dining Room Manager, Dining Services Director, Director of Catering, Director of Food and Beverage, Executive Chef, Fast Food Services Manager, Flight Kitchen Manager, Food and Beverage Director, Food and Beverage Manager, Food General Manager, Food Manager, Food Production Manager, Food Service Director, Food Service Manager, Food Service Specialist, Food Service Supervisor, Hospitality Manager, Industrial Cafeteria Manager, Kitchen Manager, Liquor Establishment Manager, Luncheonette Operator, Lunchroom Operator, Menu Planner, Restaurant General Manager, Restaurant Manager, Restaurant Owner, Restauranteur, Saloonkeeper, Sommelier, Tavern Keeper, Tavern Operator

Related Jobs based on Skills & Abilities: Chefs and Head Cooks, First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators, First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand, General and Operations Managers, Lodging Managers, Industrial Production Managers, First-Line Supervisors of Personal Service Workers, First-Line Supervisors of Food Preparation and Serving Workers, First-Line Supervisors of Retail Sales Workers, First-Line Supervisors of Housekeeping and Janitorial Workers, First-Line Supervisors of Construction Trades and Extraction Workers, Morticians, Undertakers, and Funeral Directors, Gaming Managers, Nursery and Greenhouse Managers, First-Line Supervisors of Production and Operating Workers

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"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Address employee concerns.
  • Integrate a new employee into the work place.
  • Choose the most cost-efficient mailing option.
  • Make a purchasing recommendation.
  • Communicate new policies to employees.
  • Write a short essay.
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